Resume

Sydney Van Alstyne

EDUCATION

General Assembly         April 2021

Digital Marketing                                                                                                                                        Atlanta, GA

Kennesaw State University                                     May 2017 

BS, Communications     Kennesaw, GA

SKILLS & ABILITIES

Technical

–Microsoft Office Suite, Google Suite, Zoom, Google Analytics, Google Ads, SEO, Paid Social 

Leadership

–Interpersonal communication, conflict resolution, project management, problem-solving

Individual

-Time-management, team-oriented, works well under pressure, organized, positive attitude, resilient, adaptable 

WORK EXPERIENCE 

TARGET         JUNE 2014- OCTOBER 2020

Executive Team Leader Service and Engagement   Marietta, GA

  • Supervised 2 managers and 20+ team members, training them to increase customer retention by decreasing wait time, promoting friendly guest interaction, and recovering negative shopping experiences
    • Created more accurate and guest-focused schedules that allowed for better coverage and made the checkout experience easier for guests
  • Championed customer service expectations throughout every department, ensuring each team understood its impact on the total store shopping experience
    • Followed up inter-departmentally on guest feedback received directly or through online survey
  • Analyzed sales, customer satisfaction, and process efficiency metrics and implemented tactics to address any opportunity for growth/improvement identified therein 

Executive Team Leader Human Resources                   Milton, GA

  • Led and executed organizational and operational changes, including: team member/leader roles and responsibilities, logistics/sales floor process changes, and pay and benefit adjustments in a store of 140+ team members
  • Implemented proprietary human resources protocol to enhance team success
    • Resolved conflict by smoothly facilitating high-stress conversations between upper management and team members
  • Worked as a partner to the store leadership team to assist in assessing, developing, and managing talent within their teams
    • Developed and coached team leaders to elevate the skills and expertise of their teams

Backroom Team Leader     Canton, GA

  • Oversaw online order fulfillment and stockroom operations for a $38 million annual volume store
  • Led a team of 8-10 logistics experts to meet operational accuracy and efficiency goals through recognition and performance management

Guest Service Team Leader               Canton, GA 

  • Led a team of 20-30 front end team members to meet loyalty and service goals 
  • Exceeded goals on annual team member satisfaction survey and cultivated a fun workplace for direct reports